Who we are
Renew A Fuel Home Innovations Limited, trading as Renewafuel, is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 11358391, and our registered office is Units 27 & 28 Middletons Yard, Potter Street, Worksop, Nottinghamshire, S80 2FT. This policy explains what we collect when you use this website or deal with us, why we use it, who we share it with, how long we keep it and the rights you have.
What we collect
Enquiries and survey bookings. Your name, email address, postcode, telephone number if you give it, what you are interested in, any message you write and the page you sent the form from.
Newsletter. Your name and email address.
Calls, emails and messages. What you tell us and how to reach you.
Surveys and installations. Your address and details about your home, roof, heating and energy use, photographs of the property, and anything else we need to design, install, register and support your system.
Finance. If you ask about paying through finance, the details a lender needs to consider your application.
Using this website. If you accept analytics cookies, Google Analytics and HubSpot record which pages you visit, and HubSpot links them to any enquiry you send. The calculators and estimators run entirely in your browser. Nothing you enter into them is sent to us unless you go on to submit a form.
How we use it, and our lawful basis
To answer your enquiry and arrange your free survey. This is a step you asked us to take before any contract, and in our legitimate interest in replying to people who contact us.
To quote for, install, register and support your system, including your guarantees and warranties. This is needed to carry out our contract with you.
To send our newsletter. Only with your consent. Every email has an unsubscribe link and you can withdraw consent at any time.
To understand how the website is used. Only with your consent, given through the cookie bar.
To keep the records the law, our regulator and our certification schemes require, and to deal with any complaint or claim. This is a legal obligation and in our legitimate interests.
We do not add survey enquiries to marketing lists, and we never sell your information.
Who we share it with
Service providers who handle data for us, under contract and only on our instructions: HubSpot (our customer database and website forms), Microsoft (email), 20i (website hosting) and Google (website analytics, only if you accept analytics cookies, and the typeface on this website, which means Google receives your IP address when a page loads).
Lenders. If you ask about finance, we pass your details to lenders on our panel, including Secure Trust Bank PLC. The lender carries out its own credit and affordability checks and handles your information as a controller under its own privacy notice. We are a credit broker, not a lender.
Organisations involved in your installation, where it applies: MCS, to register your installation and issue your certificate; HIES, the consumer code we belong to; your electricity network operator, which must be told about solar panels and batteries connected to the grid; Ofgem, for Boiler Upgrade Scheme grant applications; manufacturers, to register product warranties; and your energy supplier, if you ask us to help with an export tariff.
Others where the law requires it, such as our regulator, professional advisers and insurers.
Transfers outside the UK
Some of our service providers, including HubSpot and Google, are based in the United States or store data there. Where your information leaves the UK it is protected by safeguards recognised under UK law, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum.
How long we keep it
We keep enquiries that do not lead to an installation only for as long as it is reasonable to follow them up, then delete them. Customer records are kept for the length of your system's guarantees and warranties, and after that for as long as the law and our regulator require. Newsletter details are kept until you unsubscribe.
Your rights
You can ask us for a copy of the information we hold about you, and ask us to correct it, erase it, restrict how we use it or transfer it to you or another organisation. You can object to us using it for our legitimate interests, and where we rely on your consent you can withdraw it at any time. We will reply within one month.
If you are unhappy with how we have handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
Our cookie policy explains what this website stores on your device. You can change your choice at any time with the Cookie settings link at the bottom of every page.
Changes to this policy
We will update this page if the way we use your information changes. This version was last updated in October 2026.
How to contact us
If you have a question about this policy, or you want to exercise any of your rights, contact us at sales@renewafuel.co.uk or call 0333 050 2370. You can also write to us at Units 27 & 28 Middletons Yard, Potter Street, Worksop, Nottinghamshire, S80 2FT.